Customer service: the next wave
27-12-2022
Since 2016, when the Finnish Government decided to digitalize all public services, Finnish Customs has been working on the development of digital services to improve its customer service. In
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2017 the Administration explained, in the pages of this magazine, how it tested the innovation potential of a hackathon to identify solutions that would make it easier to access information about Customs regulations and procedures. In this article, we take a look at the latest tools implemented by Finnish Customs to enhance its capacity to help its customers – namely a chatbot and a contact management system.
Mikael Hyövälti