Customer service: the next wave

Photo from WCO News
- Topic: IT systems, databases
- Market: Global Europe
- Copyright of the journal: World Customs Organisation
Photo from WCO News
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Artificial Intelligence (AI) - a topic that was barely heard of last year, it now seems to be a topic that appears at almost every conference and can be applied in every field. When we heard … about artificial intelligence and its availability on the market, it seemed so distant and unheard of, and when the first reports appeared in the press, we certainly did not think that we, as customs brokers, would be able to apply it to our own operations. I will not hide the fact that the first people to try out the CHAT GPT tool in our company were our colleagues who are the most interested in information technology and innovations in the market.
Gertrūda Bakšienė
Artificial Intelligence (AI) - a topic that was barely heard of last year, it now seems to be a topic that appears at almost every conference and can be applied in every field. When we heard about artificial intelligence and its availability on the market, it seemed so distant and unheard of, and when the first reports appeared in the press, we certainly did not think that we, as customs brokers, would be able to apply it to our own operations. I will not hide the fact that the first people to try out the CHAT GPT tool in our company were our colleagues who are the most interested in information technology and innovations in the market.
Gertrūda Bakšienė
'It is December 2039, and various newsbots push the following content to their subscribers: ... Customs is being abolished next January (2040) when the EU's new customs system [Artificial Customs … Intelligence Depository, ACID] comes into operation ... The new system means that most of the approximately 5,500 Customs employees will lose their jobs.' This is how the introduction to the book "Customs Inside Anywhere, Insights Everywhere" by Frank Heijmann and John Peters begins [1].
Enrika Naujokė
'It is December 2039, and various newsbots push the following content to their subscribers: ... Customs is being abolished next January (2040) when the EU's new customs system [Artificial Customs Intelligence Depository, ACID] comes into operation ... The new system means that most of the approximately 5,500 Customs employees will lose their jobs.' This is how the introduction to the book "Customs Inside Anywhere, Insights Everywhere" by Frank Heijmann and John Peters begins [1].
Enrika Naujokė
Skaitytojo klausimas: Skaitome aktualijas iš Jungtinės Karalystės apie jų kuriamą efektyviausią pasaulyje sieną. Būtų įdomu, jei nuolat apžvelgtumėte, kaip jiems sekasi, kokios naujausios žinios? … Atsakydami į klausimą apžvelgiame technologijų panaudojimo tikslus ir bendras kryptis JK, ES, JAV ir kitose šalyse, bei pristatome aktualiai paskelbtą JK pasienio pasitikėjimo ekosistemos pilotinio projekto rezultatų ataskaitą.
Skaitytojo klausimas: Skaitome aktualijas iš Jungtinės Karalystės apie jų kuriamą efektyviausią pasaulyje sieną. Būtų įdomu, jei nuolat apžvelgtumėte, kaip jiems sekasi, kokios naujausios žinios? Atsakydami į klausimą apžvelgiame technologijų panaudojimo tikslus ir bendras kryptis JK, ES, JAV ir kitose šalyse, bei pristatome aktualiai paskelbtą JK pasienio pasitikėjimo ekosistemos pilotinio projekto rezultatų ataskaitą.
For the second year, students from the Department of Control and Analysis of Economic Activities at the D. A. Tsenov Academy of Economics, Svishtov, Bulgaria worked in the Customs Control Club … formed at the Department. Participation in the club was voluntary, and in the second season 10 students actively participated. The work of the club was under the slogan "Customs in the digital world" and several issues were discussed such as what are the pros and cons of digitalization as a process, the level of digitalization in Customs control around the world, in the EU and Bulgaria, the opportunities for digitalization of import, export and transit processes, etc. As a result of the student's efforts, a summary essay on "Opportunities and Challenges in Customs Digitalization" was prepared.
Neirin Renizal
For the second year, students from the Department of Control and Analysis of Economic Activities at the D. A. Tsenov Academy of Economics, Svishtov, Bulgaria worked in the Customs Control Club formed at the Department. Participation in the club was voluntary, and in the second season 10 students actively participated. The work of the club was under the slogan "Customs in the digital world" and several issues were discussed such as what are the pros and cons of digitalization as a process, the level of digitalization in Customs control around the world, in the EU and Bulgaria, the opportunities for digitalization of import, export and transit processes, etc. As a result of the student's efforts, a summary essay on "Opportunities and Challenges in Customs Digitalization" was prepared.
Neirin Renizal
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