Cognitive computing for Customs agencies: improving compliance and facilitation by enabling Customs officers to make better decisions
2017-02-28
Data analytics – for example, automated selectivity rules – has become an increasingly important tool for Customs agencies. However, conventional data analytics has some critical limitations.
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It can only look for pre-defined patterns and rules, and cannot make use of unstructured data, which comes in the form of emails, social media, blogs, documents, images and videos. Cognitive computing allows Customs agencies to extract insights from both structured and unstructured data, discover new patterns and rules, capture the experience of top performers, and improve the quality and consistency of decision-making.
Stewart Jeacocke, Norbert Kouwenhoven