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Administrations, just like private enterprises, are faced with an ever-changing, rapidly evolving environment. Change is right at the heart of an administration and the success of the Columbus … Programme demonstrates that Customs administrations are not lagging behind and are undertaking vast reform and modernization projects. The integration of new technologies, the internationalization of professions or the priority given to service are but a few examples of this new state of affairs.

Knowledge management is right at the heart of problems relating both to organizational performance and the technical dimension of Customs in the 21st century.

A changing environment and innovative career possibilities have given rise to new training requirements both in quantity and in quality. The search for effi ciency, the major aim when developing … skills, is based on ensuring a parallel between teaching methods and the professional context and working methods. The design and implementation of training actions, mechanisms, programmes or systems must therefore be visionary and provide an environment where both sequential training concepts and technical skills can be applied.