Facing the COVID-19 crisis with numbers: performance metrics for business continuity
28-06-2020
The effort undertaken by the WCO in building a comprehensive Performance Measurement mechanism (PMM) to measure the performance of Customs administrations aims at strengthening a measurement
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culture among the WCO Membership, and at enabling them to develop metrics for strategic planning and evidence-based decision making.
Valentina Ferraro, Maka Khvedelidze