Botswana’s perspective on ensuring business continuity when transitioning from its Customs IT system to a more comprehensive national trade platform

The Botswana Unified Revenue Service recently implemented a new, modern IT system to manage their foreign trade operations. The migration from the old to the new system had to be smooth to ensure business continuity. This article presents the rationale behind the migration, looks at the challenges and lessons learned from the process, and highlights the benefits that accrued to the government and the trade community.